Solve Your Customer's Pain.

Solve the puzzle of increasing your revenue.

Discover Your Customers' Journey.
Focus on creating opportunities and alignment to keep Customers on track for success.
​Demonstrate real-time value and a significant return on investment. 

Lead with Curiosity & Empathy

At its most basic, Customer Discovery is a business development system to grow your revenues. You will learn proven techniques for discovering customer needs and wants - and HOW to adjust and pivot your coaching and consulting services to meet their needs.
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You'll benefit from more opportunities to generate more revenue for your business and delight your Customers.

Get Delighted Customers 

 Curiosity and Empathy Lead to Customer Insights and Revenue Opportunities

A Proven System to Generate Customer Revenue

Our Customer Growth Coaching System is based on the highly-regarded National Science Foundation I-Corps program. It's where technology entrepreneurs learn about their customers gathering key insights and knowledge. 

This real-world evidence helps them make important adjustments in their business direction - or even pivot their business.

The result? A lot more money in new revenue and significant savings of time, money and effort. ​

​​​Create Valuable Revenue Opportunities

These businesses pivoted their services and business models for
​phenomenal market success. You can too!

Position Yourself for Success!

Use proven techniques from high tech companies
to find opportunities, increase contract value and drive your success.

You Will Learn:

Part 1 - Discover Customer Insights and Greater Revenue Opportunities

• Week 1  - The Power of Customer Discovery, Developing Assumptions, Interviewing + New Listening Skills
• Week 2 - Qualitative Data, Surprises / Validating Assumptions & Pain Points, Debrief Interviews
• Week 3 - Debrief Interviews, Pain Points & Customer Insights; Your Value Proposition, Business Model
• Week 4 - Customer Segments, Leveraging Insights, Business Revenue Opportunities
  
  

Part 2 - Develop High Performing Customer Relationships That Stick - Become a Trusted Go-To Advisor

• Week 5 - Customer Relationships / Stickiness, Trigger Events, Modifications / Pivots
• Week 6 - Personas, Customer Journey (Qualitative, Quantitative), Data Points 
• Week 7 - Messaging, Content Alignment, Authority, Performance
• Week 8 - Engage High Visibility Influencers / Channels, Pivot Opportunities

Part 3 - Grow Your Business with Data, Insights & Performance

• Week 9 -  Develop Mini-Operational Plans / Track Performance
• Week 10 - Measure Success (Dashboards, Funnels, Tools), Continuous Improvement
• Week 11 - Positioning; Leveraging Multiplier Relationships vs. Linear Growth (Stokes Method)
• Week 12 - High-Return Networking, Leverage Growth Assets, Scale

​* VIP 1-1 Coaching will be modified depending on client stage, skills, timeline, etc.

Increase Customer Readiness & Urgency

It's a classic case of you hitting all the right notes, and the client doesn't have the urgency for your product, service or solution. Learn a proven strategy and techniques to increase your prospects and clients readiness and urgency. You'll develop valuable emotional connections and create a pipeline of opportunity. Become their trusted, go-to-source - and guide your Customers on their journey towards executing their vision.

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VIP 1-1 Coaching for Results. 
Faster, easier, smarter.

Randy offers VIP 1-1 Coaching to help you master the discovery, insights and pivoting skills necessary to transform your business. You'll increase your revenues and grow your business. Faster, easier, smarter. Contact Randy for details.

You'll benefit from: 

• More revenue.
• A growing book of business - with momentum.
• Higher value contracts.
• Shorter time to close opportunities.
• Build client readiness and urgency
• A significant return on investment.
• Sticky client relationships - become the trusted 'go-to' resource.
• A renewed focus and greater clarity.
• Feeling good about the road ahead!
• Satisfaction that will achieve faster, easier and smarter success.